Strategic Account Supervisor, Digital Marketing

Direct Agents • New York, NY

5d • $100,000 - $110,000 • Onsite

About The Position

Direct Agents is seeking an experienced Strategic Account Supervisor to join its Client Services leadership team. The role manages client relationships and accounts, leads campaign strategy and execution, analyzes performance, supports revenue growth and business development, and mentors the Account Management team. The position is based at the company’s New York City headquarters; candidates must reside or be willing to relocate within commuting distance.

Direct Agents describes itself as a team of growth strategists, media architects, and creative thinkers that partners with ambitious brands to drive measurable revenue growth. The company uses its proprietary Kanopy AI platform, technology and media partnerships, and AI-enabled workflows. The agency has more than 100 operators and reports a 12-month average time to promotion.

Requirements

• 5–7 years of account management experience with a proven track record of driving significant client growth.
• Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels.
• Demonstrated experience managing high-value accounts.
• Experience presenting to and influencing C-level executives.
• Strong time management skills, including the ability to prioritize, meet deadlines, and work in a fast-paced environment.
• Self-motivated, highly organized, and a team player with strong attention to detail.
• Advanced strategic thinking and business acumen.
• Strong analytical skills and data interpretation capabilities.
• Exceptional presentation and communication skills.
• Leadership experience and ability to influence across organizational levels.
• Deep understanding of the performance marketing ecosystem and emerging trends.
• Proven track record of driving measurable business results.
• Must reside or be willing to relocate within commuting distance of the NYC headquarters.

Nice To Haves

• Experience with a project management platform such as ClickUp, Asana, or Monday.

Responsibilities

• Supervise and manage assigned client accounts, building effective communication and strong working relationships.
• Serve as a day-to-day client contact and promptly and professionally address inquiries, concerns, and requests.
• Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, presenting campaign results, performance insights, and growth opportunities.
• Identify and monitor potential risks to campaign performance, client relationships, or engagement and ensure timely solutions.
• Lead the setup of new client accounts and campaigns, ensuring elements are optimized for success.
• Develop campaign strategies aligned with client objectives and identify opportunities for new channel initiatives.
• Coordinate creative asset retrieval, ad copy development, technical integrations, and quality assurance of previews before launch.
• Oversee end-to-end campaign execution with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
• Use ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
• Monitor campaign performance and analyze data to provide actionable insights and executive recommendations.
• Generate accurate, clear reports on spend, budgets, and media placements for client updates.
• Workshop ideas to improve performance, identify opportunities, and drive incremental growth.
• Support sales and media buying teams by preparing contracts, proposals, and supporting documentation.
• Identify upsell and cross-sell opportunities by staying informed about client needs and industry trends.
• Contribute to developing and presenting solutions in client meetings and new business pitches.
• Mentor Account Management team members, providing direction, feedback, and career development support.
• Lead Account Management team training sessions and manage onboarding for new employees.
• Collaborate across internal teams to maintain alignment, resolve issues, and deliver high-quality client work.
• Foster a collaborative, solution-oriented environment that encourages teamwork and knowledge sharing.

Benefits

• Regular performance reviews with quarterly growth path check-ins.
• Comprehensive health, dental, vision, and mental health benefits, including One Medical, Talkspace, KindBody, and Health Advocate.
• 15–24 days of PTO per year depending on seniority, a birthday off, 7 sick/safe days, and up to 12 weeks of paid parental leave.
• New MacBook Pro and access to cutting-edge AI tools across the agency.
• Commuter benefits and Citibike membership.
• Dog-friendly office and regular team events.
• Four-day workweek.
• Career development investment and a reported 12-month average time to promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed