Digital Account Supervisor

AbbVie•Mettawa, IL

1d•$109,500 - $208,500•Onsite

About The Position

The Digital Account Supervisor serves as the liaison between the AbbVie Ad Agency and assigned accounts. The role manages day-to-day agency relationships in partnership with cross-functional teams, account leadership, creative staff, and external resources and suppliers. It leads digital asset production and strategic planning to help cross-functional teams meet business objectives. The role provides guidance on digital tactical development and implementation, recommends tactics aligned with brand strategy, and oversees creative development throughout the project lifecycle. It gathers and documents project requirements, maintains knowledge of agency workflows and AbbVie guidelines, and collaborates across assigned accounts, external agencies, consultants, Business Technology Solutions, and Medical/Regulatory/Legal teams. The position serves as the digital lead for an assigned business group and a key point of contact in client meetings. It coordinates timely communication, project estimates and timelines, billing, annual scopes and forecasts, and project delivery within budget. The role reports onsite to the AbbVie Ad Agency Group Account Supervisor, Digital, and partners with the creative team and project manager.

Requirements

Bachelor's degree required.
Total account management experience of 10–12 or more years.
Website experience required.
In-depth understanding of digital tactical development and digital marketing platforms.
Excellent verbal, presentation, and written communication skills.
Ability to prioritize and multitask, manage workload, and work in a high-volume, rapidly paced environment.
Critical creative thinking and problem-solving skills.
Ability to collaborate effectively in a matrixed environment.
Ability to manage high-volume project scope in a fast-paced, creative environment.
Ability to focus on both the big picture and small details.

Nice To Haves

Master's degree or equivalent related project or functional experience.
Pharmaceutical industry experience, including U.S. and global experience.
In-house advertising agency or advertising agency experience.

Responsibilities

Manage day-to-day relationships between the AbbVie Ad Agency and assigned accounts.
Lead the production of digital assets and strategic planning for cross-functional teams.
Guide teams in developing and implementing digital projects, including interactive visual aids, emails, banner ads, websites, mobile applications, and portals.
Recommend digital tactics that align with brand strategy and goals.
Maintain an understanding of the Agency Workflow Process, including project initiation, kickoff, collaboration, content development, approvals, production, and archiving.
Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, and timelines are met.
Gather and document digital project requirements and coordinate with Agency team members for effective execution.
Collaborate with assigned accounts, external agencies and consultants, Business Technology Solutions, and Medical/Regulatory/Legal teams.
Maintain knowledge of AbbVie guidelines for branding, promotional material development, material review, and corporate compliance.
Lead or assist with annual scope documents and forecasting.
Help resolve conflicts to facilitate effective outcomes.
Attend client meetings as a key point of contact and communicate important information to stakeholders.
Facilitate timely and accurate communications to deliver projects on time and within budget.
Act as the digital lead for the assigned business group.
Manage or assist in creating project estimates and timelines.
Assist with billing and ensure it is completed on schedule.
Track time daily and adhere to company-wide financial policies.