Strategic Account Manager - North America

Centiro•Boston, MA

20h•Hybrid

About The Position

Centiro is seeking a Strategic Account Manager to join its Global Sales team. This hybrid role is based at the Boston site and requires frequent travel. The role owns the commercial development of a portfolio of strategic Centiro customers, cultivating and expanding existing business, creating sustainable profitable growth, and strengthening Centiro’s long-term position within those accounts. The Strategic Account Manager develops a deep understanding of customers’ businesses, strategies, priorities, and challenges; brings insight and constructive challenge to help customers identify new possibilities; builds trusted relationships across customer organizations; and connects customer priorities with Centiro’s capabilities and expertise. The role turns customer insight, relationships, and delivered value into stronger partnerships, new opportunities, and profitable growth. The position works closely with customers and Centiro colleagues, including Delivery Managers and delivery teams responsible for project delivery and operational stability. It also maintains a reliable commercial view of accounts, pipeline, renewals, risks, and forecasts in CRM, and manages day-to-day account transactions.

Requirements

At least 3–5 years of professional experience, with proven success in enterprise B2B account management or strategic sales.
Demonstrated experience strengthening and expanding complex customer relationships.
Strong commercial judgment and experience developing opportunities and navigating complex negotiations.
Ability to translate customer strategy into a clear account strategy and actionable opportunities.
Strong consultative selling skills and confidence constructively challenging customer thinking.
Credibility and executive presence to engage senior customer stakeholders.
Experience coordinating complex, cross-functional customer engagements.
Discipline in account planning, pipeline management, forecasting, and CRM quality.
An international mindset and a collaborative, proactive, and accountable approach to work.

Nice To Haves

Experience in supply chain, logistics, enterprise software, or technology services.
Curiosity about technology, data, and AI and how they can create business value.

Responsibilities

Own the commercial development and account strategy for a portfolio of strategic enterprise customers.
Strengthen existing business and identify and develop new opportunities for customer value and profitable growth.
Build and execute account plans with clear objectives, priorities, and actions.
Develop relationships across customer organizations, from operational stakeholders to senior executives and decision makers.
Lead consultative commercial conversations and develop compelling value propositions and business cases.
Lead commercial negotiations and renewal discussions.
Coordinate the appropriate Centiro expertise around customer priorities, working with Delivery Managers and delivery teams responsible for project delivery and operational stability.
Maintain accurate CRM information on account status, pipeline, renewals, risks, and forecasts.
Manage day-to-day account transactions, including renewals, order forms, collections, and contract matters.
Bring customer, market, and competitive insights into Centiro to help shape its future direction.