Strategic Account Manager - North America

Centiro•Boston, MA

2d•Hybrid

About The Position

Centiro is hiring a Strategic Account Manager for its Global Sales team. This hybrid position is based at the Boston site and requires frequent travel. The role owns the commercial development and account strategy of a portfolio of strategic enterprise customers, protecting and developing existing business while creating sustainable, profitable growth and strengthening Centiro’s long-term position within those accounts. The Strategic Account Manager develops a deep understanding of customers’ businesses, strategies, priorities and challenges; brings insight and constructive challenge to identify new possibilities; builds trusted, multi-threaded relationships across customer organizations; and connects customer priorities with Centiro’s people, capabilities and expertise. The role works closely with Delivery Managers and delivery teams responsible for project delivery and operational stability, and brings customer, market and competitive insights back into Centiro. The position suits someone with commercial drive and genuine curiosity about customers’ businesses who can own complex, long-term enterprise relationships and turn customer insight into action and growth. Centiro describes a culture of autonomous teams, experimentation, constant learning, collaboration and agility, with short decision paths.

Requirements

At least 3–5 years of professional experience, preferably in supply chain, logistics, enterprise software or technology services.
Proven success in enterprise B2B account management or strategic sales.
Demonstrated experience strengthening and expanding complex customer relationships.
Strong commercial judgment and experience developing opportunities and navigating complex negotiations.
Ability to translate customer strategy into a clear account strategy and actionable opportunities.
Strong consultative selling skills and confidence constructively challenging customer thinking.
Credibility and executive presence to engage senior customer stakeholders.
Experience coordinating complex, cross-functional customer engagements.
Discipline in account planning, pipeline management, forecasting and CRM quality.
Curiosity about technology, data and AI and how they can create business value.
An international mindset and a collaborative, proactive and accountable way of working.

Nice To Haves

Experience in supply chain, logistics, enterprise software or technology services.

Responsibilities

Own commercial development and account strategy for a portfolio of strategic enterprise customers.
Strengthen existing business and identify and develop new opportunities for customer value and profitable growth.
Build and execute account plans with clear objectives, priorities and actions.
Develop relationships throughout customer organizations, from operational stakeholders to senior executives and decision makers.
Lead consultative commercial conversations and develop compelling value propositions and business cases.
Lead commercial negotiations and renewal discussions.
Coordinate appropriate Centiro expertise around customer priorities, partnering with Delivery Managers and delivery teams responsible for project delivery and operational stability.
Maintain reliable CRM information on account status, pipeline, renewals, risks and forecasts.
Manage day-to-day account transactions, including renewals, order forms, collections and contract matters.
Bring customer, market and competitive insights into Centiro to help shape its future direction.