Account Manager, North America

Beckett•North Ridgeville, OH

13h

About The Position

The Account Manager, North America protects sole-source business and improves delivery, quality, price, and customer relationships for assigned accounts. The role owns customer commercial requests from intake through execution and follow-up, and communicates customer insights, market intelligence, risks, and growth opportunities across the organization. The Account Manager develops and executes strategic account plans to preserve existing business, deepen relationships, and generate opportunities, while building market development plans to pursue new business. The position also gathers customer forecasts and forward-looking intelligence to support pipeline visibility and monthly SIOP planning, maintains customer delivery metrics, and provides timely updates to internal and executive stakeholders.

Requirements

Bachelor’s degree in business, engineering, communications, or a related field.
0–5 years of professional experience.
Strong ability to communicate with and influence stakeholders at all organizational levels, including executive and C-level.
Highly organized, with the ability to manage tactical execution while advancing strategic initiatives.
Excellent listening skills and the ability to translate customers’ unmet needs.
Demonstrated bias for action, resilience, and willingness to take initiative.
Ability to balance customer needs with Beckett Thermal Solutions’ best interests.

Nice To Haves

Experience servicing customers in manufacturing or OEM environments.

Responsibilities

Protect sole-source positions at assigned customer accounts.
Improve customer relationships and table-stakes metrics, including delivery, quality, and price.
Own customer commercial requests from intake through execution and follow-up, ensuring responsiveness, clarity, and accountability.
Coordinate and communicate customer insights, market intelligence, risks, and growth opportunities across the organization.
Lead the development and execution of strategic account plans for assigned accounts.
Build and execute market development plans to pursue new business opportunities.
Build effective relationships across internal roles and cross-functional processes to manage customer requests efficiently.
Deepen customer relationships through engagements and targeted face-to-face visits that support strategic growth conversations.
Drive and maintain customer delivery metrics to 97% on assigned accounts.
Plan and manage strategic account plan activities within their intended timelines.
Proactively manage customer requests and ensure timely follow-up.
Gather customer forecasts and forward-looking intelligence to strengthen pipeline visibility, enhance SIOP integration, and improve understanding of account sales cycles.
Build relationships across engineering, quality, operations, purchasing, marketing, and executive leadership within customer organizations.
Increase the frequency and quality of customer engagement to enhance account intimacy, loyalty, and lead generation.
Capture and communicate customer and market intelligence to the internal market team.
Develop and maintain strategic account plans for the top five accounts and deliver structured quarterly business updates.
Capture customer demand forecasts and integrate them into the monthly SIOP planning process.
Participate in selected professional development offerings.
Provide timely sales quotations in response to customer requests.
Participate in business case development for new business opportunities.
Communicate critical customer information to internal stakeholders.
Deliver a weekly Customer Activity summary to Executive and Market teams.
Facilitate new product and innovation discussions with existing and prospective customers.