Str Mgmt/Front End Dept Leader

Kroger•Chandler, AZ

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve Front-end performance goals and best practices, drive the department toward established sales and profit goals, and monitor quality assurance standards. Direct and supervise the functions, duties, and activities of Front-end operations, including day-to-day operations and implementation of department goals and standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes leading associates, managing department finances and schedules, supporting hiring, and maintaining compliance with company guidelines and applicable laws. The position must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Monitor and control department supply expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget, profit and loss reviews, and appropriate follow-up on financial reports.
Develop and implement a department business plan to achieve desired results.
Handle all entry-level store hiring.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Maintain awareness of inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage the efficient operation of all Front-end functions and activities.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.