STR MGMT/GROCERY DEPT LEADER

The Kroger Co.•Boulder, CO

About The Position

The Grocery Department Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and meeting or exceeding customer needs. The role oversees the efficient operation of all Grocery Department functions and activities, while leading, coaching, and developing associates. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety and supports the Customer 1st team. The position includes managing department staffing and schedules, food safety, ordering standards, promotions, expenses, budgets, financial reports, and business plans. The leader communicates company and department information, delegates and monitors work, provides actionable feedback, and executes department priorities and performance goals. The role must be performed with or without reasonable accommodations.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Must be able to perform the essential functions of the position with or without reasonable accommodations.

Nice To Haves

High school diploma.
Assistant Grocery Department Leader experience.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities efficiently.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working for Kroger.
Adhere to local, state, and federal laws and company guidelines.
Oversee and manage the efficient operations of all Grocery Department functions and activities.
Identify and resolve problems in a timely manner by gathering and analyzing information and developing alternate solutions.
Motivate self and others to achieve goals.
Communicate change effectively and build commitment to overcome resistance.
Remain committed to the company's customer and associate promise and support the Customer 1st team.
Delegate work assignments appropriate to associates' responsibilities, provide clear direction, and monitor progress.
Be on time for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and out-of-stock standards, including effective use of Computer Assisted Ordering.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Manage Grocery associate scheduling to provide adequate coverage for customer demand.
Provide appropriate, actionable feedback to help teams and individuals grow.
Help associates understand how their work aligns with key store initiatives.
Monitor and control department supply expenses.
Assist store management with preparing the department budget and conducting profit-and-loss reviews.
Take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach direct reports, complete performance reviews, and provide feedback.