STR MGMT/APPAREL DEPT LEADER

The Kroger Co.•West Jordan, UT

About The Position

The STR Management/Apparel Department Leader directs and supervises department functions and daily operations. The role focuses on providing exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring established quality assurance standards. The leader supports the company’s Customer 1st strategy and encourages associates to deliver excellent service while demonstrating respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Must be 18 or older.
Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Management experience.
Retail or bakery experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Make decisions about hiring, discipline, and termination, or provide recommendations and substantive input on those decisions.
Develop schedules that balance customer volume with associate needs.
Follow local, state, and federal health and civil codes.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions, especially those affecting the department.
Implement the department’s promotional plan and stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Plan, organize, and supervise inventory processes.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Use creative merchandising and condition products in assigned sections according to company policy.
Ensure visual merchandising standards are implemented.
Authorize manager-discretion markdowns.
Understand and perform cashier functions.
Ensure compliance with merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
Reinforce safety programs by following procedures, identifying unsafe conditions, practicing preventive maintenance, inspecting equipment, and notifying store management of needed repairs and customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.