STR MGMT/CUSTOMER SVC DEPT LEADER
About The Position
Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role leads and oversees front-end operations, supports service expectations, coaches associates, manages cash and staffing routines, and ensures compliance with customer service, safety, loss prevention, and operational procedures. The position must be performed with or without reasonable accommodation.
Requirements
- Successfully completed checker, U-scan, service booth, and bagger training.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to handle stressful situations.
- Ability to meet the minimum physical demands of the position.
- Must be 21 or older.
- Current alcohol sellers permit once employed.
Nice To Haves
- High school diploma or equivalent.
- Cashier, retail, or management experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Communicate company, department, and job-specific information to associates.
- Create a welcoming environment by answering customer questions about store products and making suggestions.
- Stay current with present, future, seasonal, and special advertisements.
- Understand inventory, stocking, and Computer Assisted Ordering.
- Observe scheduled shift operating hours.
- Lead the front-end team in meeting service expectations, including QueVision, money services, and self-checkout goals.
- Address customers' needs quickly and professionally.
- Conduct daily huddles with front-end associates to discuss service standards and results.
- Perform cash loans and register pick-ups using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance the safe at the end.
- Manage breaks and lunches for front-end associates, including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
- Observe, coach, and praise front-end associates daily on front-end expectations, including checking techniques, customer engagement, QueVision, self-checkout lead behaviors, and proper bagging.
- Follow procedures to limit shrink, including checking the bottom of baskets, scanning all items, avoiding manual hand rings, using gold slips properly, closing the loop, and following up with register operators.
- Ensure compliance with customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules.
- Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Oversee and manage efficient operations of all front-end functions and activities.
- Adhere to local, state, and federal laws and company guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
