Str Mgmt/Customer SVC Dept Leader

Kroger • Las Vegas, NV

3d

About The Position

Create an outstanding customer experience through exceptional service while directly supervising all functions, duties, and activities of the front end. Establish and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Oversee the efficient operation of front-end functions and activities, including service standards, register and safe procedures, associate scheduling of breaks and lunches, customer service, cash control, labor and expense controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement. Follow applicable local, state, and federal laws and company guidelines. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Successfully completed checker, U-scan, service booth, and bagger training.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Ability to meet the minimum physical demands of the position.
• Must be 21 or older.
• Must obtain a current alcohol sellers permit once employed.

Nice To Haves

• High school diploma or equivalent.
• Cashier, retail, or management experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Communicate company, department, and job-specific information to associates.
• Help customers feel welcome, important, and appreciated by answering questions about products and making suggestions.
• Stay current with present, future, seasonal, and special ads; understand inventory, stocking, and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Lead the front-end team in meeting service expectations, including QueVision, money services, and self-checkout goals.
• Address customers' needs quickly and professionally.
• Conduct daily huddles with front-end associates to discuss service standards and results.
• Perform cash loans and register pickups using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance the safe at the end.
• Manage breaks and lunches for front-end associates, including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
• Observe, coach, and praise front-end associates on expectations such as checking techniques, customer engagement, QueVision, self-checkout lead behaviors, and bagging.
• Follow procedures to limit shrink, including checking the bottom of baskets, scanning all items, avoiding manual hand rings, properly using gold slips, and following up with register operators.
• Ensure customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and engagement rules are followed.
• Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Adhere to local, state, and federal laws and company guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed