Str Mgmt/Customer SVC Dept Leader

Kroger•Magna, UT

About The Position

Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front end. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role leads front-end operations and associates, supports service expectations, manages cash and staffing activities, and ensures compliance with customer service, cash control, labor control, loss prevention, maintenance, safety, and food safety procedures. The position must be performed with or without reasonable accommodation.

Requirements

Successfully completed checker, U-scan, service booth, and bagger training.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Must be able to meet the minimum physical demands of the position.
Must be 21 or older.
Must obtain a current alcohol sellers permit once employed.

Nice To Haves

High school diploma or equivalent.
Cashier, retail, or management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Communicate company, department, and job-specific information to associates.
Create a welcoming environment for customers by answering questions about store products and making product suggestions.
Stay current with present, future, seasonal, and special ads.
Understand inventory, stocking, and Computer Assisted Ordering.
Observe scheduled shift operating hours.
Lead the front-end team in meeting service expectations, including QueVision, money services, and self-checkout goals.
Address customer needs quickly and professionally.
Conduct daily huddles with front-end associates to discuss service standards and results.
Perform cash loans and pickups from store registers as needed using the VeriBalance system and safe procedures; verify safe counts at the start of the shift and balance the safe at shift end.
Manage breaks and lunches for front-end associates, including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
Observe, coach, and praise front-end associates on expectations such as checking techniques, customer engagement, QueVision, self-checkout lead behaviors, and proper bagging.
Follow shrink-limiting procedures, including checking the bottom of baskets, scanning all items, avoiding manual hand rings, properly using gold slips, and following up with register operators.
Ensure customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules are followed.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of all front-end functions and activities.
Adhere to local, state, and federal laws and company guidelines.