STR MGMT/FRONT END DEPT LEADER

The Kroger Co. • Chandler, AZ

9d

About The Position

The Front End Department Leader directs and supervises the functions and day-to-day operations of the Front-end department. The role is responsible for delivering exceptional customer service, maintaining a safe and clean environment, achieving department performance, sales and profit goals, and monitoring quality assurance standards. The leader executes department best practices and standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition and subtraction.
• Ability to handle stressful situations.
• Retail or customer service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read and/or write in a second language.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain product knowledge and answer questions or make product suggestions.
• Monitor and control department supply expenses and other expenses.
• Manage cash control, sales, cash items and store records.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Handle all entry-level store hiring.
• Stay current with present, future, seasonal and special advertisements.
• Monitor inventory and stocking conditions and note discrepancies.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Adhere to food-safety regulations and guidelines.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions and notify store management.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft or fraud.
• Oversee the efficient operation of all Front-end functions and activities.
• Follow local, state and federal laws and company guidelines.
• Supervise and coach direct reports, complete performance reviews and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed