Str Mgmt/Front End Dept Leader

Kroger•Buckeye, AZ

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve Front-end performance goals and best practices, drive sales and profit goals, and monitor quality assurance standards. Direct and supervise Front-end functions, duties, and day-to-day operations, ensuring execution of department practices, goals, and standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role oversees Front-end operations, associate staffing and development, cash control, sales records, budgets, financial reviews, and department business planning. It also supports customers with product questions and suggestions, monitors expenses and inventory, coordinates price changes and promotional signage, and ensures compliance with safety, food safety, legal, and company requirements. The position supervises and coaches direct reports, completes performance reviews, and provides feedback. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions and make product suggestions.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales, cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Handle all entry-level store hiring.
Stay current with present, future, seasonal, and special ads.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Adhere to food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Oversee and manage efficient operations of Front-end functions and activities.
Adhere to local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.