Str Mgmt/Grocery Dept Leader

Kroger•Pleasant Grove, UT

About The Position

The Grocery Department Leader is responsible for creating an uplifting, friendly customer experience by delivering exceptional service and meeting or exceeding customer needs. The role oversees the efficient operation of all Grocery Department functions and activities, develops and supports associates, and helps the department achieve its business and financial goals. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety while supporting the Customer 1st team.

Requirements

Effective communication and customer service skills.
Knowledge of basic mathematics.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Nice To Haves

High school diploma.
Assistant Grocery Department Leader experience.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Plan and prioritize work activities and use time efficiently.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working for Kroger.
Follow local, state, and federal laws, company guidelines, and food safety regulations.
Oversee and manage the efficient operation of all Grocery Department functions and activities.
Identify and resolve problems promptly by gathering and analyzing information and developing alternative solutions.
Motivate self and others to achieve goals and communicate change effectively by building commitment and overcoming resistance.
Support the company's customer and associate promise and the Customer 1st team.
Delegate assignments appropriate to associates' responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered during absences.
Execute action plans and daily priorities, including performance goals and best practices.
Maintain out-of-stock standards by effectively using Computer Assisted Ordering.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Grocery associates to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow and help associates understand how their work aligns with store initiatives.
Monitor and control department supply expenses so associates and customers have necessary resources.
Assist store management with department budget preparation and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach direct reports, complete performance reviews, and provide feedback.