Store Team Member

Goodwill Greater Milwaukee & Chicago • Bourbonnais, IL

6d

About The Position

Goodwill Greater Milwaukee and Chicago is hiring Store Team Members to support its mission of helping people with barriers to employment. Depending on placement, team members may work in Production, Donations, Sales Floor, or as a Cashier. The work supports Goodwill’s mission through donation processing, store organization, and customer and donor service. Goodwill offers opportunities to learn and grow through cross-training, advancement, and specialized training and development, including customer service training.

Production Associates price donations according to pricing guidelines and goals, helping maximize funds for Goodwill’s mission and maintain an efficient flow of donations. Donation Attendants greet and thank donors, accept donations, and sort donations to keep the production area organized. Sales Floor Associates organize merchandise, help customers find items, answer questions, and provide customer service. Cashiers build customer relationships, accurately ring up transactions, and explain how purchases support employment opportunities.

The starting rate is $15.00 per hour. Placement within the salary range depends on factors including education, experience, internal equity, and market demands. Certain roles may participate in an incentive plan, subject to its terms and conditions; participation does not guarantee payment.

Requirements

• One year of customer service, retail, or production experience is preferred.
• Must be able to stand, bend, and reach for the duration of the shift while maintaining a customer service mindset.
• Donation Attendants must be able to lift, push, and pull at least 50 pounds and maintain customer service standards when interacting with donors.

Nice To Haves

• One year of customer service, retail, or production experience.

Responsibilities

• Price donations according to pricing guidelines and goals to support Goodwill’s mission.
• Maintain an efficient flow of donations and help keep the production area organized.
• Greet and thank donors, accept donations, and sort them as they arrive.
• Organize the sales floor and help customers find merchandise.
• Answer customer questions and provide outstanding customer service.
• Build relationships with customers and accurately ring up sales transactions.
• Explain to customers how their purchases support Goodwill’s employment mission.

Benefits

• Flexible scheduling.
• No extended hours during the holiday season.
• Career growth opportunities through specialized training and development, including customer service training.
• 20% store discount on purchases.
• Early access to wages.
• Employee referral program offering $250 or more per referral after the referred employee completes their probationary period.
• Competitive benefits may include medical, dental, and vision coverage; short- and long-term disability; life insurance; a retirement plan; and paid time off. Benefit specifics vary by job category and other factors.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed