Store Team Member

Connecticut Fine Wine & Spirits•Newport News, VA

About The Position

Store Team Members build the company brand by delivering excellent customer service, engaging with customers, advising them on products, and driving sales. Depending on business needs, team members may also handle merchandising, front-end, or other responsibilities. Internally, the role is referred to as Service Team Member and reports to the store management team. The position supports product inventory and digital operations, including processing freight, organizing and distributing inventory, stocking merchandise, building displays and end caps, placing signage, fulfilling orders, and assisting with in-store and curbside pickup and delivery. If delivery is assigned as an essential job function, the team member loads and delivers orders safely and professionally. The role also involves product training, maintaining store safety and cleanliness, and following laws and regulations governing alcohol sales. The role may require working a flexible schedule, including evenings and weekends. Team members must be at least 21 years old and able to perform the described physical tasks, with or without accommodations. Seasonal positions, if designated as such in the posting, are short term and no longer than six months, with the option to apply for a non-seasonal role.

Requirements

Must be 21 years of age or older.
Ability to work a flexible schedule as business requires, including evenings and weekends.
Ability to walk, repeatedly bend down, and remain on feet for 8–10 hours a day.
Ability to safely lift, load, and handle cases and pallets; climb ladders; and lift 50 pounds overhead repeatedly.
Ability to perform the physical requirements with or without accommodations.

Nice To Haves

High school diploma or equivalent preferred.
1–3 years of work experience.
At least 1 year of experience in a retail setting preferred.
Familiarity with point-of-sale systems and inventory management software.

Responsibilities

Engage with customers, provide excellent and personalized service, build relationships, advise customers on products and services, and drive sales.
Process freight; organize and distribute inventory; pull and stock merchandise; build displays and end caps; and place signage.
Support digital business operations by fulfilling orders and assisting with in-store and curbside pickup and delivery services.
Participate in wine, spirits, and beer training to build product knowledge.
Maintain knowledge of advertisements, promotions, and loyalty programs.
Maintain safety and cleanliness standards across the store.
Follow applicable laws and regulations related to alcohol sales and help maintain a safe, compliant store environment.
Complete cross-functional responsibilities and other duties as assigned.
If delivery is assigned as an essential job function, load and deliver orders safely and professionally in accordance with company policies, procedures, and traffic and safety laws.