customer service

Michaels Stores•Costa Mesa, CA

13d•$18 - $21•Onsite

About The Position

This store position supports store cleanliness, recovery, and customer service to help deliver the company’s Brand Promises. The team member maintains assigned areas, cleans high-traffic spaces, and keeps cleaning equipment organized and supplies replenished. They also assist customers and may perform checkout, stocking, truck unloading, planogram, and omnichannel tasks as assigned. The role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, such as retrieving shopping carts or unloading trucks. Work hours may include nights, weekends, and early mornings. The position may be eligible for overtime compensation in accordance with state and local laws. Applicants must meet applicable legal requirements, and team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements for the job.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain the store’s overall appearance, cleanliness, and recovery standards.
Provide friendly customer service and help customers shop and locate products.
Collect and dispose of trash according to approved procedures.
Dust and damp mop floors according to approved procedures.
Move equipment and products to clean properly, then return products to their correct locations.
Clean assigned areas using designated materials and equipment; prepare cleaning solutions when required by specifications.
Deep-clean areas such as bathrooms, breakrooms, entryways, and other high-traffic spaces to maintain a clean and safe environment.
Keep cleaning equipment neat and orderly and notify a supervisor of supply needs in advance.
Identify areas that need cleaning and take initiative to complete the work.
Complete tasks assigned by a supervisor and follow applicable federal, state, and county guidelines.
Interact positively and respectfully with team members and customers, including in difficult situations, and model the organization’s vision and values.
As assigned, provide a fast checkout experience, handle cash according to standards, and promote and enroll customers in Rewards and Private Label Credit Card programs.
Assist with omnichannel processes, including Buy Online Pickup in Store and Ship from Store.
Participate in truck unloading, stocking, and planogram processes.
Support shrink and safety programs and follow company procedures, programs, policies, and standards.