stocking/cleaning/customer service

Michaels • Costa Mesa, CA

12d • Onsite

About The Position

This store team member maintains the store’s appearance and cleanliness, supports recovery standards, and delivers friendly customer service by helping customers shop and locate products. The role includes cleaning assigned areas, disposing of trash, mopping floors, moving products and equipment during cleaning, preparing cleaning solutions when needed, and deep-cleaning high-traffic areas such as bathrooms, breakrooms, and entryways. The team member keeps cleaning equipment orderly, alerts a supervisor when supplies need replenishing, takes initiative to identify cleaning needs, and completes assigned tasks in accordance with applicable guidelines and company procedures.

Other duties may include checkout and cash handling, explaining and enrolling customers in Rewards and Private Label Credit Card programs, supporting Buy Online Pickup in Store and Ship from Store processes, unloading trucks, stocking, setting planograms, and supporting shrink and safety programs. The position requires positive and respectful interactions with customers and team members and compliance with company policies and applicable laws.

The role is performed in a public retail store. Public areas are climate controlled, while some stockrooms may not be; outdoor work may occur when retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. The position uses standard commercial cleaners and cleaning chemicals. The posted total base pay range is $17.75–$20.60, and the position may be eligible for overtime compensation under state and local laws.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Follow applicable federal, state, and county guidelines, company procedures, and policies.

Nice To Haves

• Retail experience preferred.
• Cleaning experience preferred.

Responsibilities

• Maintain store cleanliness, recovery standards, and the overall look and feel of the store.
• Provide friendly customer service and help customers shop and find products.
• Collect and dispose of trash according to approved procedures.
• Dust and damp mop floors according to approved procedures.
• Move equipment and products to clean properly and return products to their correct locations.
• Clean assigned areas using designated materials and equipment; prepare cleaning solutions when required.
• Deep-clean bathrooms, breakrooms, entryways, and other high-traffic areas.
• Keep cleaning equipment neat and orderly and notify a supervisor in advance when supplies need replenishing.
• Identify areas requiring cleaning and take initiative to complete the work.
• Complete tasks assigned by a supervisor and follow applicable federal, state, and county guidelines.
• Maintain positive, respectful interactions with customers and team members and serve as a positive role model.
• As assigned, provide checkout service, handle cash, explain Rewards and Private Label Credit Card benefits, and complete enrollments.
• As assigned, assist with Buy Online Pickup in Store and Ship from Store processes, truck unloading, stocking, and planogram processes.
• Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.

Benefits

• Depending on position and eligibility: 401(k) with employer match, Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and voluntary insurance options.
• Employee discounts and access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed