Site Manager - Cleaning Service

Education Authority Northern Ireland•Antrim, Belfast, St Louise's Comprehensive College, MI

About The Position

The Site Manager, Cleaning Service, ensures that a quality cleaning and janitorial service is provided at the site. The role supervises Cleaning Supervisors and a team of Cleaners, plans and monitors their work, maintains cleaning standards, and supports service delivery across the premises. The post-holder provides cleaning cover when needed, responds to urgent cleaning issues, coordinates periodic and in-depth cleaning, and ensures work is carried out safely and in accordance with Education Authority standards and applicable regulations. The role also manages janitorial supplies, stock, equipment, budgets, records, and reporting. It involves liaising with the College, the FM Help Desk, contractors, authorised personnel, and the Trustees’ Contract Manager; supporting recruitment and training; managing attendance and staff procedures; and arranging refuse removal. The post-holder may undertake other appropriate duties assigned by the Service Manager. The job description may be reviewed as circumstances change. The role is expected to promote good relations and equality of opportunity and to have due regard for equality legislation.

Requirements

A minimum of 2 years’ technical and supervisory experience in a building cleaning environment.
Demonstrable knowledge of Information Technology, including Microsoft Word, Excel, PowerPoint, and Outlook.
Willingness to undertake job-related training.
Access to a suitable, appropriately maintained and insured vehicle for Education Authority business, or sufficient evidence of access to suitable alternative transport to meet the post’s mobility requirements.
Demonstrable knowledge of the requirements of a school site manager.
Knowledge of health and safety regulations, COSHH, Education Authority policies and procedures, stock management, cleaning methods and machinery, people-management matters including staff attendance and annual-leave approval, and budget management.
Ability to lead, manage, and motivate staff to achieve desired outcomes.
Excellent communication, influencing, and negotiation skills.
Strong organisational and planning skills, with the ability to work effectively under pressure and deliver high standards within deadlines.
Effective problem-solving and decision-making skills.
Ability to communicate effectively orally and in writing.
Evidence that experience and approach to work reflect the Education Authority’s ethos and values, including commitment to equality and excellence in service delivery.

Nice To Haves

Minimum of NVQ Level 3, BTEC National, two A levels, or equivalent or higher examination qualifications.
Facilities Management experience in a building cleaning environment.
Experience delivering a service in partnership with other stakeholders.

Responsibilities

Provide a quality cleaning service and ensure standards meet the Education Authority’s standards.
Plan, organise, allocate, and control cleaning staff work to meet specified performance standards; arrange cover and provide cover when cleaning staff are absent.
Plan periodic cleaning in consultation with service users and report plans to the designated line manager or other authorised person.
Clean rooms used both for food consumption and educational purposes, while other staff remove food debris and litter from tables and the room.
Recommend and implement approved changes to work procedures to improve economy, standards, or ease of operation.
Monitor cleaning materials and light equipment for suitability and performance, and advise the designated line manager or other authorised person when they are inappropriate.
Ensure building bins are emptied and cleaned daily, provide response cleaning for spills, flooding, midday toilet cleaning, litter, and weather-related issues, and arrange refuse bag removal to the designated central collection point.
Clean non-electrical fittings on portable heating and ventilation equipment, and clean internal fixed glass surfaces up to 3.35 metres using appropriate equipment.
Requisition and maintain adequate supplies of materials and light equipment within the allocated budget; ensure equipment is correctly used, maintained, cleaned, and safely stored, and report defects and repairs.
Clean and prepare the College for normal use following after-College activities when required.
Ensure cleaning staff follow health and safety requirements and wear appropriate personal protective equipment or workwear when provided.
Investigate cleaning complaints and take appropriate corrective action.
Replenish toilet rolls, soap, paper towels, and other janitorial requisites; liaise with the subcontractor on sanitary-bin maintenance and replenishment; order janitorial supplies and maintain appropriate stock levels.
Supervise cleaning staff, allocate work areas, continuously monitor cleaning standards, assist with staffing-level reviews, and organise and carry out in-depth cleaning as required.
Maintain and submit staff attendance, holiday, and absence records within required timescales; participate in recruiting permanent and temporary cleaners and complete the necessary documentation.
Participate in and carry out induction, refresher, and other training for supervisors and cleaners, keeping training records where applicable.
Prevent damage to the building fabric arising from cleaning practices; implement the Education Authority’s attendance, disciplinary, and grievance procedures and manage and control absence.
Prepare reports on cleaning and potential issues concerning PPP method statements; liaise with the College and FM Help Desk about incidental cleaning and housekeeping requests.
Maintain records of work undertaken, service requests and resolution times, performance-standard compliance, consumable stocks, equipment inventory, repairs, and other required paperwork; provide reports and records to the Trustees’ Contract Manager.
Determine and place orders for cleaning and janitorial materials; manage and monitor relevant budgets, take corrective action when needed, monitor repair and maintenance expenditure, and report variances.
Calculate hours and prepare costs for additional cleaning tasks requested outside agreed contractual hours.
Report suspicious activity during normal working hours to an authorised person.
Undertake other duties of a similar nature and appropriate to the grade as required by the Service Manager.
Comply with the Health and Safety at Work (NI) Order 1978, applicable legislation and regulations, COSHH Regulations, and Codes of Practice.
Undertake training to facilitate duties at or below the post’s grade and training for higher-graded duties when required by the authority; payment for higher-level duties applies only when required by the authority.
Promote good relations and equality of opportunity and have due regard for equality legislation.