Store Team Member Customer service and stocking

Michaels Stores

12d•Onsite

About The Position

The Store Team Member delivers friendly customer service, helps customers locate products and find solutions, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, planogram processes, merchandise recovery and maintenance, and keeping the store well-merchandised and in stock. Team Members also support omnichannel fulfillment, shrink and safety programs, and company procedures and policies. The position includes cross-training in Custom Framing sales and production, as well as other duties as assigned. The role is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required when retrieving shopping carts or unloading trucks. The work hours include nights, weekends, and early mornings. Michaels requires team members in this role to be at least 16 years old. Reasonable accommodations may be available for qualified individuals.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns and general store recovery.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to support compliance with applicable laws and requirements.
Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.