Customer Service Team Member
About The Position
Becklar is hiring a Customer Service Team Member to help protect subscribers by processing alarm signals and coordinating emergency responses. The role involves handling stressful situations with speed, accuracy, and professionalism, supporting alarm company partners with system tests, and documenting responses using a computer. Team members learn and use new software and participate in ongoing training and development. Becklar operates 24/7. The position requires availability for day or early morning shifts, willingness to work one weekend day each week or every other weekend, and willingness to work holidays. Candidates must be able to make a six-month commitment and pass a three-week fully paid training class, a pre-employment drug test, and a background check. The posting describes part-time work as 16–29 hours per week and full-time work as 30–40 hours per week.
Requirements
- Be at least 18 years old.
- Have a high school diploma or GED.
- Be available to work day or early morning shifts.
- Be able to type at least 40 words per minute.
- Be willing to work one weekend day each week or every other weekend.
- Be willing to work holidays.
- Be able to commit to working for six months.
- Pass a three-week fully paid training class.
- Pass a pre-employment drug test and background check.
Nice To Haves
- Prior customer service experience is preferred.
Responsibilities
- Process alarm signals quickly, accurately, and professionally while managing stressful situations.
- Dispatch appropriate authorities to subscribers' locations during emergencies, verify that help is on the way, and notify responsible parties.
- Assist alarm company partners with alarm system tests to ensure subscribers' alarms are working properly.
- Accurately document alarm responses on a computer.
- Learn and use new software to complete multiple tasks.
- Participate in ongoing training and development to ensure accurate alarm handling and support professional growth.
Benefits
- Starting pay of $16.50 per hour, with the ability to earn up to $17.00 per hour after 90 days.
- Graves starting pay of $17.50 per hour, with the ability to earn up to $18.00 per hour after 90 days.
- Tuition reimbursement of up to $1,000 or more per year.
- Free mental health assistance.
- 401(k) match and company contribution.
- Comprehensive health benefit plans.
- Inclusive parental leave for parents and caregivers.
- Wellbeing and lifestyle perks.
- Generous paid time off.
- Professional development opportunities.
- Weekly paydays and company parties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
