Customer Service Team Member

Fleet Farm Careers•Appleton, WI

10d

About The Position

The Customer Service Team Member provides customers with a friendly, efficient checkout experience and handles customer exchanges, returns, and complaints. The role also supports Cashiers by helping them exceed customer expectations and by serving as a resource for transactions, discrepancies, and register or tender issues. The position involves operating checkout equipment, processing monetary transactions, engaging customers, promoting company initiatives, and helping keep assigned areas stocked and presentable. The team member should remain knowledgeable about the store and communicate checkout-lane or front-entrance out-of-stock items to the Manager on Duty and/or merchandise teams.

Requirements

Friendly, self-motivated, dependable, and enjoys serving others.
Outgoing and engaging, with an ability to work with people.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Knowledge of basic cash-handling procedures, including simple math.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide customers with a quick and efficient checkout experience by operating the cash register and scanner, itemizing and totaling purchases, and bagging merchandise.
Handle customer exchanges, returns, and complaints effectively.
Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
Greet and engage customers in a friendly manner throughout the transaction.
Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
Offer the Extended Protection Policy on qualifying items.
Communicate out-of-stock products at checkout lanes and front entrances to the Manager on Duty and/or merchandise teams.
Remain knowledgeable about the store to answer customer questions.
Restock items efficiently and accurately.
Keep the assigned area presentable.
Promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives positively.
Deliver an outstanding shopping experience for customers.