Service Team member- stocking team 3am

Michaels Stores • North Little Rock, AR

11d • Onsite

About The Position

The Service Team Member supports customers and store operations by providing friendly customer service, helping customers locate products and solutions, and delivering a fast, friendly checkout experience. The role includes cash handling, promoting the Rewards program and Private Label Credit Cards, and educating customers about the Voice of Customer survey. Team members also assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

Store duties include unloading trucks, stocking merchandise, setting planograms, completing merchandise recovery and returns, maintaining store standards, and performing Store In Stock Optimization (SISO) and ad set duties as assigned. The position supports shrink and safety programs, follows company policies and procedures, and interacts respectfully with customers and coworkers. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned.

This position is in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and meet applicable federal, state, and local legal requirements.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards, including applicable legal requirements.
• Interact with others in an accepting and respectful manner and promote the organization’s vision and values.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed