Service Team Member- Stocking

Michaels•Grandville, MI

13d•Onsite

About The Position

The Service Team Member provides friendly customer service, helps customers locate products and find solutions, and ensures a fast, friendly checkout experience. The role also supports store operations through truck unloading, stocking, merchandise recovery and maintenance, and keeping the store well-merchandised and in stock. Team members follow company procedures and policies, support safety and shrink programs, and interact positively and respectfully with customers and coworkers. The position is cross-trained in Custom Framing sales and production, and may perform other duties as assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, such as retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements and be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves by ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.