Customer Service Team Member

Michaels Stores • Ellisville, MO

8d • Onsite

About The Position

The Customer Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast, friendly checkout experience. The role includes cash handling, promoting Rewards and Private Label Credit Card programs, educating customers about the Voice of Customer survey, and assisting with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

Team Members unload trucks, stock merchandise, participate in planogram processes, perform merchandise recovery and store maintenance, and complete Store In Stock Optimization (SISO) and AD set duties as assigned. They support shrink and safety programs and follow company policies, standard operating procedures, and applicable laws. The role also involves cross-training in Custom Framing sales and production and performing other duties as assigned.

Requirements

• Must be at least 16 years old.
• Meet applicable federal, state, and local legal requirements for the job.
• Remain standing for long periods and move throughout the store.
• Bend, lift, carry, reach, and stretch regularly.
• Lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience is preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns, go-backs, and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact respectfully and positively with others, including in difficult situations, and serve as a role model for Team Members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed