Store Team Leader - Popshelf - Brunswick, Ga Store #30556

Dollar General•Brunswick, GA

About The Position

The Store Team Leader manages store employees and the effective planning and implementation of store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, and staffing. The role builds a customer-focused store culture through high standards and team engagement, while supporting an exceptional customer experience. The leader oversees customer service, store operations, employee recruitment and development, scheduling, safety, and performance management. The role also monitors store financial performance and cash controls, leads merchandising and inventory practices, and ensures merchandise is stocked and presented according to company standards.

Requirements

Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform mathematical calculations, including percentages.
Knowledge of cash-handling procedures, cashier accountability, and deposit control.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to perform cash-register functions and operate tools used to generate reports, such as HHTs, self-checkout, and store computers.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices in compliance with legal and company requirements.
Ability to communicate information and standards effectively in writing and verbally to staff, suppliers, and customers.
Ability to stay organized and pay attention to detail.
Ability to solve problems and handle a variety of situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Ability to provide own transportation for occasional bank deposits, management meetings, and travel to other stores.
High school diploma or equivalent.

Nice To Haves

Post-secondary business school training.
One year of experience in a specialty retail environment.
At least two years of management experience in a retail environment.

Responsibilities

Model and coach employees to provide customer service that exceeds expectations while balancing operational tasks.
Use customer feedback in employee training and coaching to maintain customer-service standards.
Apply product knowledge and selling techniques to improve the customer experience and support employee development.
Maintain a safe, clean, and organized store environment.
Recruit, select, retain, train, develop, and manage store employees in accordance with applicable laws and company policies.
Ensure the store is adequately staffed, opened, and closed each day.
Schedule employees, conduct safety meetings, communicate performance and safety expectations, and ensure compliance with company policies and procedures.
Complete paperwork and documentation according to guidelines and deadlines.
Review operating statements to identify financial trends, expense-control opportunities, potential shrink, and ways to improve performance.
Maintain the store’s financial integrity through cash accountability, key control, security practices, and cash-control procedures.
Help the store team understand products and provide customers with a differentiated, easy, and enjoyable shopping experience.
Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building.
Oversee plan-o-zone implementation and maintenance and ensure merchandise presentation follows established practices and leadership direction.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory issues, and follow up on Basic Stock Replenishment and cycle counts.
Ensure merchandise fixtures, pricing, and signage are used and presented appropriately.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Occasionally provide transportation to make bank deposits, attend management meetings, and travel to other stores.