Store Team Leader - Popshelf - Midlothian, Va Store #30482

Dollar General • Midlothian, VA

2d • Onsite

About The Position

The Store Team Leader manages store employees and plans and implements store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, and staffing. The role builds a customer-focused store culture through high store standards and team engagement, and is responsible for delivering an exceptional customer experience.

The Store Team Leader oversees customer service, store operations, employee recruitment and development, staffing, scheduling, safety, security, cash accountability, and documentation. The role also monitors operating results and inventory, manages merchandise presentation and replenishment, and ensures compliance with company processes and policies.

Requirements

• Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash-handling procedures, cashier accountability, and deposit control.
• Knowledge of cash, facility, and safety-control policies and practices, including deposits and store keys.
• Ability to perform cash-register functions and operate tools used to generate reports, such as HHT, self-checkout, and store computers.
• Knowledge of recruiting, interviewing, hiring, counseling, and termination practices consistent with legal and company requirements.
• Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
• Ability to maintain organization and attention to detail, solve problems, and handle varied situations.
• Ability to interact respectfully and effectively with staff, suppliers, and customers.
• Proficiency in inventory management and merchandising practices.
• Must provide own transportation for occasional bank deposits, management meetings, and travel to other stores.
• High school diploma or equivalent.

Nice To Haves

• Post-secondary business school training preferred.
• One year of experience in a specialty retail environment preferred.
• At least two years of management experience in a retail environment preferred.

Responsibilities

• Model and coach the team in providing customer service while balancing store tasks, and use customer feedback to guide training and coaching.
• Use product knowledge and selling techniques to enhance the customer experience and support employee development.
• Maintain a safe, clean, and organized store environment.
• Recruit, select, retain, train, develop, and manage store employees in accordance with applicable laws and company policies; address performance issues, plan succession, and counsel or terminate employees as needed.
• Communicate performance and safety expectations, coordinate meetings and events, and promote compliance with safety, security, and company policies.
• Ensure appropriate staffing and effective daily opening and closing; schedule employees and conduct safety meetings.
• Complete paperwork and documentation according to guidelines and deadlines.
• Evaluate operating statements and financial trends, including sales, profitability, inventory turn, expenses, and potential shrink, and identify opportunities to improve performance.
• Maintain financial integrity through cash accountability, key control, security practices, and cash-control procedures.
• Help the team develop product knowledge to provide customers with an easy, differentiated, and enjoyable shopping experience.
• Oversee receiving, unpacking, stocking, restocking, rotating merchandise, and building displays according to company work processes.
• Oversee plan-o-zone implementation and maintenance and ensure merchandise is presented according to established practices and direction.
• Oversee inventory ordering, review ordering plans and seasonal direction, address inventory-management issues, and follow up on BSR and cycle counts.
• Ensure merchandise fixtures, presentation, pricing, and signage are used appropriately and merchandise is presented according to established practices.
• Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Make occasional trips to other stores, attend management meetings, and provide transportation for bank deposits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED