STORE TEAM LEADER - POPSHELF - RALEIGH, NC STORE #23626

Dollar General • Raleigh, IL

3d • Onsite

About The Position

The Store Team Leader manages store employees and oversees the planning and implementation of store processes, including ordering, receiving, stocking, merchandising, presentation, selling, and staffing. The role creates a customer-focused store culture through high store standards, team engagement, and an exceptional customer experience.

The leader coaches employees in customer service, uses customer feedback to guide training, and supports employee product knowledge and selling skills. They maintain a safe, clean, and organized store; recruit, retain, train, schedule, and manage employees; communicate performance and safety expectations; and ensure effective daily opening and closing. The position also oversees store performance, cash and security controls, merchandise presentation, inventory ordering, replenishment, and accurate inventory records.

Requirements

• Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to perform basic mathematical calculations, including percentages.
• Knowledge of cash-handling procedures, cashier accountability, and deposit control.
• Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
• Ability to perform cash register functions and operate tools used to generate reports, such as HHT, self-checkout, and store computers.
• Knowledge of recruiting, interviewing, hiring, counseling, and termination practices that comply with legal and company requirements.
• Ability to communicate information and standards verbally and in writing to staff, suppliers, and customers.
• Ability to organize, maintain attention to detail, solve problems, and handle varied situations.
• Ability to interact respectfully and effectively with staff, suppliers, and customers.
• Proficiency in inventory management and merchandising practices.
• Ability to drive or provide own transportation for bank deposits, management meetings, and occasional travel to other stores.
• High school diploma or equivalent.

Nice To Haves

• Post-secondary business school training.
• One year of experience in a specialty retail environment.
• At least two years of management experience in a retail environment.

Responsibilities

• Model and coach customer service that balances operational tasks with customer needs and expectations.
• Incorporate customer feedback into employee training and coaching.
• Use product knowledge and selling techniques to improve customer experience and employee development.
• Maintain a safe, clean, and well-organized store environment.
• Recruit, select, retain, train, develop, schedule, and manage employees in accordance with labor laws and company policies; address performance gaps and succession planning, and counsel employees up to and including termination.
• Communicate store performance and safety expectations and coordinate meetings and events related to safety, security, and policies.
• Ensure appropriate staffing and effective daily store opening and closing.
• Conduct safety meetings and ensure employee compliance with company policies and procedures.
• Complete paperwork and documentation according to guidelines and deadlines.
• Review operating statements to identify financial trends, expense-control opportunities, potential shrink, and opportunities to improve store performance.
• Maintain financial integrity through cash accountability, key control, security practices, and cash-control procedures.
• Build the store team’s understanding of products so employees can engage customers and provide an enjoyable shopping experience.
• Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building according to company processes.
• Oversee plan-o-zone implementation and maintenance and ensure merchandise presentation follows established practices and direction.
• Oversee inventory ordering, review ordering plans and seasonal direction, address inventory issues, and follow up on Basic Stock Replenishment and cycle counts.
• Ensure merchandise presentation, fixtures, pricing, and signage follow established practices.
• Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Drive or provide personal transportation for bank deposits, management meetings, and occasional travel to other stores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED