Store Team Leader - Popshelf - Raleigh, Nc Store #23626

Dollar General•Raleigh, NC

About The Position

The Store Team Leader manages all store employees and plans and implements store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, and staffing. The role fosters an exceptional customer experience by building a customer-focused store culture through strong store standards and team engagement. The Store Team Leader oversees customer service, store operations, team leadership, and merchandising and inventory. This includes recruiting, training, scheduling, and managing employee performance; maintaining store safety, security, and financial integrity; monitoring store performance; and ensuring merchandise is stocked, accurately presented, and available to customers.

Requirements

High school diploma or equivalent.
Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling, cashier accountability, and deposit control.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to perform cash register functions and operate tools used to generate reports, such as HHT, self-checkout, and store computers.
Ability to communicate information and standards effectively in writing and verbally to staff, suppliers, and customers.
Ability to organize work, pay attention to detail, solve problems, and handle varied situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Ability to drive or provide own transportation for bank deposits, management meetings, and occasional travel to other stores.
Ability to meet the physical demands of frequent walking, standing, bending, stooping, kneeling, merchandise handling, and stocking; frequent lifting of up to 40 pounds and occasional lifting of up to 55 pounds; and occasional ladder climbing.

Nice To Haves

Post-secondary business school training.
One year of experience in a specialty retail environment.
At least two years of management experience in a retail environment.

Responsibilities

Model and coach customer service practices that balance store tasks with customer needs.
Use customer feedback to guide employee training and coaching.
Use product knowledge and selling techniques to improve the customer experience and develop employees.
Maintain a safe, clean, and organized store environment.
Recruit, select, retain, train, develop, schedule, and manage store employees in accordance with applicable laws and company policies.
Ensure the store is properly staffed and opened and closed effectively each day.
Communicate performance and safety expectations, coordinate meetings and events, and ensure compliance with policies and procedures.
Complete required paperwork and documentation according to guidelines and deadlines.
Review operating statements to identify financial trends, expense-control opportunities, potential shrink, and ways to improve store performance.
Maintain financial integrity through cash accountability, key control, security practices, and cash-control procedures.
Ensure the store team understands products and can provide customers with an easy, differentiated, and enjoyable shopping experience.
Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building.
Oversee plan-o-zone implementation and maintenance and ensure merchandise is presented according to established practices.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory-management issues, and follow up on BSR and cycle counts.
Ensure merchandise fixtures, product pricing, and signage are used and displayed appropriately.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Drive or provide personal transportation for bank deposits, management meetings, and occasional travel to other stores.