Store Team Leader - Popshelf - Columbus, Ga Store #23907

Dollar General•Columbus, GA

1d•Onsite

About The Position

The Store Team Leader manages store employees and the planning and implementation of store processes, including ordering, receiving, stocking, merchandising, presentation, selling, and staffing. The role fosters an exceptional customer experience and creates a customer-focused store culture through high store standards and team engagement. The position oversees customer service, daily store operations, staffing, employee development, safety, financial controls, merchandising, and inventory management. The Store Team Leader also ensures store processes and documentation are completed according to company policies and deadlines.

Requirements

High school diploma or equivalent.
Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling, cashier accountability, and deposit control.
Knowledge of cash, facility, and safety controls, including deposits and store keys.
Ability to perform cash-register functions and use tools to generate reports, such as an HHT, self-checkout, or store computer.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices consistent with legal and company requirements.
Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
Organizational skills and attention to detail.
Problem-solving skills and ability to handle a variety of situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Ability to provide personal transportation for occasional bank deposits, management meetings, and travel to other stores.

Nice To Haves

Post-secondary business school training preferred.
One year of experience in a specialty retail environment preferred.
At least two years of management experience in a retail environment preferred.

Responsibilities

Model and coach customer service practices, incorporate customer feedback into employee training, and use product knowledge and selling techniques to improve the customer experience.
Maintain a safe, clean, and organized store environment.
Recruit, select, retain, train, develop, schedule, and manage store employees in accordance with company policies and applicable labor laws; address performance issues, plan succession, and counsel employees up to and including termination.
Communicate store performance and safety expectations; coordinate meetings and events focused on safety, security, and policies.
Ensure adequate staffing and effective daily opening and closing of the store.
Complete store paperwork and documentation according to guidelines and deadlines.
Evaluate operating statements and identify financial trends, expense-control opportunities, potential shrink, and ways to improve performance.
Maintain the store’s financial integrity through cash accountability, key control, security practices, and cash-control procedures.
Build the team’s knowledge of store products so employees can assist customers and provide an engaging shopping experience.
Manage merchandise receiving, unpacking, stocking, restocking, rotation, and display building according to company processes.
Oversee implementation and maintenance of plan-o-zones and ensure merchandise presentation follows established practices and leadership direction.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory-management issues, and follow up on Basic Stock Replenishment and cycle counts.
Ensure merchandise presentation, pricing, signage, and use of fixtures follow established practices.
Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
Make bank deposits, attend management meetings, and travel to other stores occasionally, using personal transportation.