Store Team Leader - Popshelf - Kingsland, Ga Store #24020

Dollar General•Kingsland, GA

About The Position

The Store Team Leader manages store employees and plans and implements store processes, including ordering, receiving, stocking, creative merchandising, presentation, selling, and staffing. The role creates a customer-focused store culture through strong store standards, team engagement, and an exceptional customer experience. The Store Team Leader coaches employees in customer service and selling, incorporates customer feedback into training, and ensures the store is safe, clean, organized, appropriately staffed, and opened and closed effectively. The position oversees employee recruitment, selection, training, development, scheduling, performance management, safety, and compliance with company policies and applicable labor laws. The role monitors store financial performance, cash accountability, security practices, and inventory. It oversees merchandise receiving and replenishment, displays and plan-o-zones, ordering, inventory controls, pricing, and signage. The position requires occasional travel to other stores and management meetings, as well as providing personal transportation for bank deposits.

Requirements

High school diploma or equivalent.
Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform basic mathematical calculations, including percentages.
Knowledge of cash handling procedures, including cashier accountability and deposit control.
Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
Ability to perform cash register functions and operate tools used to generate reports, such as handheld terminals, self-checkout, and store computers.
Knowledge of recruiting, interviewing, hiring, counseling, and termination practices in compliance with legal and company requirements.
Ability to communicate information and standards effectively, verbally and in writing, to staff, suppliers, and customers.
Ability to maintain organization and attention to detail.
Ability to solve problems and handle a variety of situations.
Ability to interact respectfully and effectively with staff, suppliers, and customers.
Proficiency in inventory management and merchandising practices.
Ability to provide personal transportation for bank deposits, management meetings, and occasional travel to other stores.

Nice To Haves

Post-secondary business school training.
One year of experience in a specialty retail environment.
At least two years of management experience in a retail environment.

Responsibilities

Model and coach customer service practices that balance store tasks with customer needs and support a customer-focused culture.
Evaluate customer feedback and incorporate it into employee training and coaching.
Use product knowledge and selling techniques to enhance the customer experience and develop employees.
Maintain a safe, clean, and well-organized store environment.
Recruit, select, and retain qualified employees in accordance with labor laws and company policies, ensuring appropriate staffing.
Train, develop, and manage employee performance, including identifying gaps, succession planning, and counseling up to and including termination.
Communicate store performance and safety expectations and coordinate meetings and events related to safety, security, and policies.
Ensure the store is appropriately staffed and opened and closed effectively each day.
Schedule employees, conduct safety meetings, and ensure compliance with company policies and procedures.
Complete required paperwork and documentation according to guidelines and deadlines.
Review operating statements and identify financial trends, expense controls, potential shrink, and opportunities to improve store performance.
Maintain the store’s financial integrity through cash accountability, key control, and compliance with security and cash control procedures.
Help the store team understand products so they can provide customers with an engaging shopping experience.
Oversee merchandise receiving, unpacking, stocking, restocking, rotation, and display-building in accordance with company processes.
Oversee implementation and maintenance of plan-o-zones and ensure merchandise presentation follows established practices and direction.
Oversee inventory ordering, review ordering plans and seasonal direction, address inventory management issues, and follow up on Basic Stock Replenishment and cycle counts.
Ensure merchandise is presented according to established practices, using fixtures properly and maintaining product pricing and signage.
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Provide personal transportation for bank deposits and occasional attendance at management meetings or travel to other stores.