Store Team Leader, CA - Store 09229

CVS Health•San Jose, CA

About The Position

The Store Team Leader (STL) is a single-unit retail leader responsible for leading a CVS Health store team to achieve operational and service excellence. The STL manages, inspires, and coaches Front Store crew and management colleagues, using effective communication, consistent application of standard operating procedures and best practices, appropriate support across departments, and scheduling aligned with business needs. The STL models CVS Health’s Heart At Work behaviors and HelpingWithHeart Actions and encourages the team to do the same.

Requirements

Must be at least 18 years of age.
Complete all required training for the current role within the required timeframe.
High school diploma or GED.
1–3 years of relevant work experience.
Ability to work flexible schedules, including early morning and evening shifts, according to store needs and operating hours; at least two closing shifts per week and four weekend shifts per month are required.
Ability to lift and exert up to 50 pounds occasionally, up to 10 pounds frequently, and negligible force regularly to move objects, including overhead lifting.
Ability to stand and walk for an extended amount of time.

Nice To Haves

Pharmacy Technician Licensure.
Bachelor’s degree.

Responsibilities

Cultivate and maintain a healthy talent pipeline, overseeing Front Store and cross-trained colleague performance and development, career progression, hiring, training, performance management, and termination when required.
Ensure appropriate staffing by scheduling to demand, publishing schedules three weeks in advance, and managing store labor spending responsibly.
Improve sales, service, loyalty, shrink, compliance, and other store performance measures through coaching and collaboration to identify and address operational barriers.
Maintain a safe, high-quality work environment that complies with regulatory and company standards.
Oversee timely, quality training for Front Store and cross-trained colleagues.
Conduct regular check-ins with direct reports to track business goals and maintain team engagement.
Maintain strong working relationships with the Rx DL, Pharmacy Manager, pharmacy team, and other in-store teams to support a holistic staffing pipeline and a OneTeam mentality.
Partner with the FS DL to establish store priorities, implement initiatives, and engage colleagues.
Represent CVS Health through professional conduct and positive community engagement.