Store Team Leader - Spring Mill Pointe

Goodwill of Central & Southern Indiana•Westfield, IN

6d•Onsite

About The Position

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff in executing store operational goals in the annual operating plan. The role involves making judgments related to customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business. The position supports employee coaching, training, and recruitment; completes daily operational tasks and suggests efficiency improvements; communicates Goodwill’s Mission, Vision, and Values; and helps manage resources and track sales, production goals, and donations.

Requirements

Supervisory expertise overseeing the work of others, directly or indirectly, in a service-related industry such as retail, hospitality, or food service.
Ability to provide timely guidance and effective feedback to help others develop skills and solve problems.
Effective oral, written, visual, and non-verbal communication and listening skills, including delivering information in person, in writing, and digitally.
Ability to understand and relate to customers impartially, build and maintain satisfaction, and provide excellent service to internal and external customers.
Familiarity with computers and relevant software, including basic computer and Internet navigation.
Ability to identify important results and the steps needed to achieve goals or targets.
Ability to use judgment and reasoning to assess alternative solutions, conclusions, or approaches to problems.
Ability to adhere to procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and uphold Goodwill’s values.
Ability to perform hard to very hard physical work, including spending more than eight hours sitting, standing, walking, stooping, kneeling, and crouching; using hands to grasp, carry, feel, or touch products and machinery; and moving and lifting 10–50 pounds.
Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

Warehouse experience and knowledge of organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Responsibilities

Coach and train hourly employees on daily tasks.
Participate in recruiting hourly associates, including pre-screening and interviewing candidates as needed.
Seek professional development opportunities for self and other team members.
Complete day-to-day tasks and suggest efficiency improvements.
Integrate, represent, and communicate Goodwill’s Mission, Vision, and Values to internal and external customers.
Act as a good steward of site resources, including people, time, and money.
Track and measure day-to-day sales, production goals, and donations.

Benefits

Continuing education and leadership development
Tuition reimbursement
Comprehensive health plan
Paid time off (PTO)
Paid holidays
Sabbatical leave
Parental leave
Life insurance
Dental insurance
Vision insurance
Short- and long-term disability plans
Preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire
Retirement planning options with a company match
Free mental health support services, including up to 15 counseling sessions for employees and family members
Free on-site nurse health coaching services
Daily pay options