Part-Time Retail Associate - Spring Mill Pointe

Goodwill of Central and Southern Indiana•Westfield, IN

2d•Onsite

About The Position

The Part-Time Retail Associate helps the store management team achieve site operational goals by working in various roles within the retail location. Depending on the store’s needs, the associate may work as a Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, or Rack and Cart Runner. Duties include customer service, cash handling, sorting and pricing merchandise, processing donations, preparing products for online sales, maintaining merchandise displays, and keeping work areas clean and organized. Some roles involve using material-handling and other store equipment, packing and shipping products, or loading and unloading trucks. The position has no degree or credential requirements. Goodwill values candidates who can demonstrate their abilities and explain how their prior experiences will contribute. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions. The work involves frequent physical activity and exposure to moderate noise and temperature variations. Benefits listed in the posting apply to employees hired full-time or who later move to full-time status; the posting does not state that they are offered to part-time employees.

Requirements

No degree or credential is required.
Customer focus: relate to customers impartially and effectively, build customer satisfaction, and provide excellent service to internal and external customers.
Teamwork: work well with others and contribute to team or project outputs.
Ethical conduct: follow procedures and protocols, protect password confidentiality, follow login and logout procedures, and adhere to Goodwill’s values.
Attention to detail and commitment to quality, including safety awareness.
Time management: manage one’s own time and the time of others effectively.
Ability to perform the physical demands described, with reasonable accommodations where applicable.

Nice To Haves

Familiarity with computers and relevant software, including basic computer and Internet navigation skills.
Communication skills, including effective oral, written, visual, and non-verbal communication and listening.
Mathematical aptitude for solving everyday problems.
Critical-thinking skills, including using judgment and reasoning to evaluate alternative solutions, conclusions, or approaches.

Responsibilities

Cashier: Ring up customer orders, maintain a balanced cash drawer, and follow cash-handling procedures and protocols.
Provide general information about Goodwill programs, answer customer questions, and direct higher-level questions to the appropriate associate or manager.
Maintain sales-floor cleanliness by purging, sizing, running racks, and merchandising.
Textiles or Wares Producer: Sort products for quality and value, checking for defects or stains and cleaning items as needed; tag and hang textiles or wares appropriately.
Curate textiles for quality, meet production rates of 100 wares items or 85 textiles items per hour, follow Goodwill pricing standards, and update the daily production tracking sheet.
Use a pallet jack occasionally and a conveyor belt regularly when producing textiles or wares.
Donation Door Attendant: Accept customer donations and keep the donation door clean and clear.
Quickly and accurately sort donated products and distribute them to the appropriate areas.
Keep the backroom clean and organized, with boxes labeled and items stored in their proper places.
Load and unload trucks as needed and regularly use equipment including a pallet jack, double stacker, floor scrubber, and hydraulic lift.
eCommerce Producer: Identify valuable items for ClickGoodwill, monitor market values on eBay and other online shopping sites, and tag, itemize, and secure items in totes.
Educate the team about high-ticket eCommerce items and pack curated products onto pallets, wrap them, and ship totes to ClickGoodwill to meet the store’s weekly tote budget.
e-Books Producer: Scan books and decide which should be sent to ClickGoodwill or displayed in the store to meet the store budget.
Print inventory sheets and pack, seal, and ship ClickGoodwill totes; identify top sellers and maintain a clean, organized, effective in-store display.
Rack and Cart Runner: Check racks and carts for quality and value, size and merchandise products, and purge the sales floor.
Maintain an orderly sales floor, put away carts, stock shelves, run one textile rack or wares cart per 15 minutes, and update the daily production tracking sheet.

Benefits

Full-time employees may participate in continuing education and leadership development, as well as tuition reimbursement.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Comprehensive health plan.
Paid time off and paid holidays.
Sabbatical and parental leaves.
Life, dental, and vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Retirement planning options with a company match.
Free mental health support services, including up to 15 counseling sessions for employees and family members.
Free nurse health coaching services on-site.
Daily pay options available.