Part-Time Retail Associate - Spring Mill Pointe

Goodwill of Central & Southern Indiana•Westfield, IN

3d•Onsite

About The Position

The Retail Associate supports the store management team in achieving the site’s operational goals by performing a variety of duties within the retail location. Depending on the store’s needs, the associate may work as a Cashier, Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer, or Rack and Cart Runner. Duties vary by assignment and may include customer transactions and service, sorting and preparing merchandise, accepting and processing donations, identifying and preparing valuable items for online sales, processing books, merchandising the sales floor, and maintaining clean, organized work areas. The role involves using equipment such as conveyor belts, pallet jacks, double stackers, floor scrubbers, and hydraulic lifts, depending on the assignment. This position requires physical work that may involve more than eight hours of sitting, standing, walking, stooping, kneeling, and crouching; using hands to handle products and machinery; and moving or lifting 10–50 pounds. The role may involve frequent exposure to moderate noise and temperature variations. Reasonable accommodations may be made to enable people with disabilities to perform essential job functions. The position is part-time and pays $13 per hour. It is located at 25 E Spring Mill Pointe Dr., Westfield, IN 46074.

Requirements

No degree or credentials are required.
Demonstrated customer focus, including the ability to provide effective, impartial service to internal and external customers.
Ability to work well with others and contribute to team outcomes.
Ability to follow procedures and protocols, maintain password confidentiality, follow log-on and log-off procedures, and adhere to Goodwill’s values.
Attention to detail and quality, including safety awareness.
Effective time management.
Ability to perform the physical demands described, including moving and lifting 10–50 pounds and spending time in excess of eight hours sitting, standing, walking, stooping, kneeling, and crouching.
Ability to manage frequent exposure to moderate noise and temperature variations.

Nice To Haves

Familiarity with computers, relevant software, and basic computer and Internet navigation.
Effective oral, written, visual, and non-verbal communication and listening skills.
Mathematical aptitude for solving everyday problems.
Critical-thinking skills, including judgment and reasoning to assess alternative solutions and approaches.

Responsibilities

Ring up customer orders, maintain a balanced cash drawer, and follow cash-handling procedures.
Provide general information about Goodwill programs, answer customer questions, and direct higher-level questions to the appropriate associate or manager.
Maintain sales-floor cleanliness by purging, sizing, running racks, and merchandising.
Sort textiles and wares for quality and value; clean items as needed; and properly barb, tag, and hang merchandise.
Meet production targets of 100 wares items per hour or 85 textiles items per hour, follow pricing standards, and update the daily production tracking sheet.
Accept customer donations, keep the donation door clean and clear, sort products accurately, and distribute them to appropriate areas.
Keep the backroom clean and organized, with labeled boxes and items in their designated places.
Load and unload trucks as needed.
Identify valuable items for ClickGoodwill; use eBay and other shopping sites to assess market value; tag, itemize, and secure items; and educate the team about high-ticket eCommerce items.
Pack curated products onto pallets, wrap them, and ship totes to ClickGoodwill to meet the store’s weekly tote budget.
Scan books and decide which should be sent to ClickGoodwill or displayed in the store; print inventory sheets; pack, seal, and ship totes; and maintain an effective book display.
Check racks and carts for quality and value, size and merchandise items, purge the sales floor, put away carts, and stock shelves.
Run one textile rack or wares cart per 15 minutes and update the daily production tracking sheet.
Use assigned equipment, including conveyor belts, pallet jacks, double stackers, floor scrubbers, and hydraulic lifts.

Benefits

Full-time employees, including employees who eventually move to full-time status, may participate in a comprehensive benefits program.
Continuing education and leadership development.
Tuition reimbursement.
Discount programs, including a 20% discount at Goodwill retail stores immediately upon hire.
Comprehensive health plan.
Paid time off and paid holidays.
Sabbatical and parental leaves.
Life, dental, and vision insurance.
Short- and long-term disability plans.
Preventive health and wellness program.
Section 125 pretax health spending account, dependent care spending account, and premiums.
Retirement planning options with a company match.
Mental health support services with up to 15 free counseling sessions for the employee and family members.
On-site nurse health coaching services.
Daily pay options.