Store Team Lead - Coral Gables

Wild Fork Foods•Coral Gables, FL

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor by leading the team during assigned shifts. The role ensures a welcoming, customer-ready environment and delivers Wild Fork’s service philosophy of a personal chef and friendly butcher. The Team Lead guides and coaches Sales Associates, supports onboarding and product knowledge training, executes operational routines, and upholds the company’s stated values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on execution, customer experience, and team development. The position is full-time, with a starting wage of $23.00 per hour and monthly bonus potential. The role includes shift leadership and store operations; customer service and sales-floor coaching; training and team support; inventory, merchandising, and in-stock execution; and compliance with food safety, sanitation, and company procedures. The work involves standing and walking for 8–10 hours, lifting up to 50 lbs., and exposure to freezers. Flexible availability for mornings, evenings, weekends, and holidays is required.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including freezer exposure.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience preferred.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
Monitor business needs during shifts and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D. Steps of Service and deliver a welcoming customer experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed, helping customers feel welcomed, valued, and inspired to return.
Motivate the team to engage customers, build baskets, and drive conversion; direct floor zoning and adjust coverage in real time.
Reinforce sales expectations and support the team in meeting daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment; coach associates on product knowledge and selling behaviors.
Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
Provide associates with real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Receive, stock, recover, and rotate products using FIFO accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues promptly.
Support accurate and timely planogram changes and promotional execution.
Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support adherence to company policies and safety procedures, and immediately escalate compliance risks or safety concerns to the Store Manager.