Store Team - Coral Gables

Wild Fork Foods•Coral Gables, FL

18h

About The Position

The Store Team Lead brings the Store Manager’s vision to life on the sales floor by leading the team during assigned shifts and maintaining a welcoming, customer-ready store. The role delivers Wild Fork’s “personal chef and friendly butcher” service philosophy while coaching Sales Associates, supporting onboarding and product knowledge training, executing operational routines, and upholding company values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This is a hands-on leadership role focused on operational execution, customer experience, and team development. The Team Lead oversees shift operations, including opening and closing routines, store readiness, cleanliness, coverage, food safety, cash handling, and compliance with standard operating procedures. They model and teach the W.I.L.D Steps of Service, assist with service recovery, guide sales-floor priorities and customer engagement, and coach associates to strengthen product knowledge and selling behaviors. The role also supports onboarding and on-the-job training, provides feedback and coaching, and communicates performance opportunities and support needs to the Store Manager. Responsibilities include receiving and stocking product, FIFO rotation, merchandising, replenishment, reporting inventory or product concerns, and promptly escalating safety or compliance risks. The position requires working in a fast-paced, customer-focused environment, including freezer exposure and flexible availability for mornings, evenings, weekends, and holidays.

Requirements

1–3 years of experience in retail, grocery, restaurant, or specialty food.
Strong customer service, communication, and problem-solving skills.
Ability to coach, motivate, and model expected team behaviors.
Comfort working in a fast-paced, customer-focused environment.
Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including freezer exposure.
Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

Demonstrated leadership ability or prior key-holder experience.
Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

Lead the store during assigned shifts, maintaining customer readiness, cleanliness, and appropriate coverage.
Execute opening and closing routines as directed by the Store Manager.
Maintain temperature logs, food safety standards, sanitation routines, and freezer management.
Ensure accurate cash handling and adherence to standard operating procedures.
Identify operational gaps and escalate them appropriately.
Monitor business needs during the shift and adjust priorities, floor coverage, and team focus according to traffic, service demands, and sales opportunities.
Model and teach Wild Fork’s W.I.L.D Steps of Service.
Deliver a welcoming customer experience with product expertise, cooking tips, and meal recommendations.
Support service recovery with empathy and speed.
Motivate associates to engage customers, build baskets, and drive conversion.
Direct floor zoning, adjust coverage in real time, and maintain visibility during peak traffic.
Reinforce sales expectations and support the team in achieving daily sales targets.
Maintain an easy-to-shop store through timely recovery and replenishment.
Coach associates on product knowledge and selling behaviors to build confidence and support conversion.
Train new team members on product knowledge, service standards, and standard operating procedures.
Support structured onboarding and ensure new hires complete required learning modules.
Provide real-time coaching and feedback, and communicate performance opportunities and support needs to the Store Manager.
Foster a positive, inclusive environment where team members feel supported and engaged.
Complete receiving, stocking, recovery, and FIFO rotation accurately and promptly.
Maintain clean, organized, visually compelling shelves and freezers.
Report out-of-stocks, shrink concerns, and product quality issues promptly.
Support accurate, timely planogram changes and promotional execution.
Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
Support adherence to company policies and safety procedures.
Immediately escalate compliance risks or safety concerns to the Store Manager.