Store Team Lead - Coral Gables

Wild Fork Foods • Coral Gables, FL

6d

About The Position

As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer-ready environment and consistently delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You guide and coach Sales Associates, support onboarding and product knowledge training, execute operational routines, and uphold the company’s values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. This hands-on leadership role focuses on execution, customer experience, and team development, helping create a store environment that people love to shop and work in.

The role leads store operations during assigned shifts, supports customer service and sales, coaches and trains team members, maintains inventory and merchandising standards, and executes food safety, sanitation, and other company procedures. The position is full-time, with a starting wage of $23.00 per hour plus monthly bonus potential.

Requirements

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model the behaviors expected of the team.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to lift up to 50 lbs. and stand or walk for 8–10 hours, including freezer exposure.
• Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

• Demonstrated leadership ability or prior key-holder experience.
• Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and proper coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
• Monitor business needs throughout the shift and adjust priorities, floor coverage, and team focus based on traffic patterns, service demands, and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D. Steps of Service, delivering a warm, engaging personal-chef-and-friendly-butcher experience with product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed, helping ensure customers feel welcomed, valued, and inspired to return.
• Motivate the team to engage customers, build baskets, and drive conversion; direct floor zoning and adjust coverage in real time.
• Reinforce sales expectations and support the team in achieving daily sales targets.
• Maintain an easy-to-shop store through timely recovery and replenishment, and coach product knowledge and selling behaviors in the moment.
• Train new team members on product knowledge, service standards, and standard operating procedures; support structured onboarding and completion of required learning modules.
• Provide real-time coaching and feedback to associates, and communicate performance opportunities and support needs to the Store Manager.
• Foster a positive, inclusive environment where team members feel supported and engaged.
• Receive and stock products, recover merchandise, and complete FIFO rotation accurately and promptly.
• Maintain clean, organized, visually compelling shelves and freezers; report out-of-stocks, shrink concerns, and product quality issues promptly.
• Support accurate and timely planogram changes and promotional execution.
• Perform daily temperature logs, food safety checks, sanitation routines, and equipment inspections.
• Support adherence to company policies and safety procedures; immediately escalate compliance risks or safety concerns to the Store Manager.

Benefits

• Medical, dental, and vision insurance.
• Health Reimbursement Account and Flexible Spending Accounts.
• Behavioral Health Matters Program and Live Health Online virtual care.
• Monthly bonus plan.
• 401(k) with company match.
• Paid time off, including vacation, sick, and birthday PTO.
• Culinary training, a monthly product giveaway, and a monthly allowance to shop in store.
• Mentorship Program and Better Futures Program, including free community college.
• Optional financial resources, discounts on cars, cell phones, services, and more, and an employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed