Seasonal Alterations - Store Support - La Jolla University Town Center

Nordstrom•San Diego, CA

3d•$19 - $20•Onsite

About The Position

The Store Support employee provides excellent customer service while working at the point of sale. The role assists customers by phone and at checkout with sales, returns, and other transactions; keeps service quick, easy, and engaging; and helps maintain a clean, organized, and stocked cash wrap and sales floor. Employees stay informed about fashion trends and products, share information about upcoming events, Nordstrom gift cards, and Nordstrom Rewards, and may support other store areas such as order fulfillment and order pick-up. The position requires continuous movement for 6–8 hours per shift, frequent hand use, and handling merchandise, including bulky or awkward items. Employees regularly lift up to 10 pounds and occasionally lift up to 25 pounds. The stated pay range is $18.85–$19.65 per hour, with offers dependent on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions while delivering excellent customer service.
Listen to customer needs and provide quick, easy, and enjoyable service while sharing enthusiasm for fashion.
Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay informed about key fashion trends and products to help customers make purchase decisions.
Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other areas of the store as needed, including order fulfillment and order pick-up.