Store Support

The Home Depot • Shawnee, OK

4d

About The Position

Associates in Store Support positions are responsible for a variety of non-sales functions. These may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct interaction with customers or vendors may sometimes be required.

Store Support Associates may direct customers to departments or merchandise, answer questions about product order status, handle cash management, or support program compliance. These positions play a critical role in ensuring a high level of customer satisfaction. Individuals must work cooperatively with other Associates, vendors, and carriers; work productively with little or some supervision; be detail-oriented; and demonstrate proven time-management skills. They must maintain a high level of integrity, respond to operational concerns from associates, and stay focused on store-specific business objectives while supporting key operational responsibilities.

Specific positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Requirements

• Work cooperatively with other Associates, vendors, and carriers.
• Work productively with little or some supervision.
• Be detail-oriented.
• Have proven time-management skills.
• Demonstrate a high level of integrity.

Responsibilities

• Support non-sales functions in the store.
• Help provide an outstanding customer order fulfillment experience.
• Assist customers in the lot.
• Provide administrative services.
• Direct customers to store departments or merchandise.
• Answer customer questions about product order status.
• Handle cash management or support program compliance.
• Respond to operational concerns of associates.
• Support store-specific business objectives and key operational responsibilities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed