Store Supervisor (Hourly) - Multiple Locations
About The Position
The Store Supervisor supports team productivity, with guidance from the manager, to meet established revenue goals. The role contributes to Goodwill of South Central Wisconsin’s mission of generating funds to help people in the community live, work, and thrive through housing, employment, and supportive services. The supervisor assists with employee training, oversees the daily workflow of donations, production, and store operations, and provides constructive, timely coaching in accordance with company policy. The role supports customer service, sales, production, merchandising, donor service, safety, asset protection, and accurate reporting while modeling Goodwill’s Core Values.
Requirements
- Leadership skills relevant to the responsibilities of the role.
- Familiarity with Microsoft Office.
- High school diploma or equivalent.
- One year of work experience; retail experience preferred.
- Travel up to 5%.
Responsibilities
- Assist with training employees.
- Supervise the daily workflow of donations, production, and store operations.
- Provide constructive and timely coaching to assist with employee discipline in accordance with company policy.
- Greet and assist customers, and coach employees to provide best-in-class service.
- Monitor customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting, and maintaining efficient customer flow.
- Ensure efficient production flow and staff productivity, working in the process as needed to maximize product output and the value of donations.
- Maintain a fresh, full store by monitoring productivity, placing new product according to merchandising guidelines, salvaging product, and completing assigned floor moves.
- Monitor donor service and donor staff productivity, assisting donors as needed.
- Train staff and provide ongoing coaching and follow-up.
- Project a positive image of Goodwill in words and actions to internal and external customers.
- Follow safety and asset protection standards, coach employees to do the same, and report concerns to management.
- Accurately enter report data.
- Perform duties consistently within the framework of Goodwill’s Core Values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
