Store Supervisor (Hourly) - Multiple Locations

Goodwill Industries of South Central Wisconsin•Madison Area, WI

About The Position

At Goodwill of South Central Wisconsin, the Store Supervisor supports a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens communities. With guidance from a manager, this role supervises and supports team productivity to meet established revenue goals. The position contributes to the organization’s purpose of generating funds to help people in the community live, work, and thrive through housing, employment, and supportive services. The Store Supervisor assists with employee training, supervises the daily workflow of donations, production, and store operations, and provides constructive, timely coaching to support employee discipline in accordance with company policy. The role also performs frontline store work as needed to maintain customer service, efficient operations, and productive teams.

Requirements

Leadership skills relevant to the responsibilities of the role.
Familiarity with Microsoft Office.
High school diploma or equivalent.
One year of work experience; retail experience preferred.
Ability to stand and walk for extended periods and use a full range of motion to lift, push, or pull up to 25 pounds.
Ability to clearly communicate.
Ability to maintain a stationary position to operate a computer and other office equipment.
Willingness to travel up to 5%.

Nice To Haves

Retail work experience.

Responsibilities

Greet and assist customers, and coach employees to provide best-in-class service.
Monitor customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting, and maintaining efficient customer flow.
Ensure efficient production flow and staff productivity, working the process as needed to maximize product output and the value of donations.
Maintain a fresh, full store by monitoring staff productivity, placing new product according to merchandising guidelines, salvaging product, and completing assigned floor moves.
Monitor donor service and donor staff productivity, assisting donors as needed.
Train staff and provide ongoing coaching and follow-up.
Project a positive image of Goodwill in words and actions to internal and external customers.
Follow safety and asset protection standards, set an example for employees, and coach them to do the same.
Report concerns to management.
Accurately enter report data.
Perform duties consistently within the framework of the organization’s Core Values.