Store Supervisor

evo • Seattle, WA

13d • $23 - $27 • Hybrid

About The Position

The Store Supervisor is primarily responsible for overseeing the retail environment, ensuring the timely completion of service level agreements (SLAs), and maintaining a high standard of customer experience consistent with evo's values. This role leads by example, training and providing feedback to team members while actively participating in various aspects of store management, including order fulfillment, inventory management, and customer service.

Requirements

• 3 years of experience managing diverse teams and a strong passion for employee growth and development.
• 1 years of successful retail management experience in a complex, multi-channel, specialty retail environment, demonstrating a commitment to excellence and continuous improvement.
• Proficiency in standard office software (e.g., Microsoft Office Suite).
• Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, loss prevention, multitasking, problem-solving, sales and marketing, teamwork, technology use, time management
• Embodies, honors, and lives our core values: The Great 8

Nice To Haves

• Familiarity with point-of-sale (POS) systems and inventory management software is a plus.

Responsibilities

• Lead and manage store leads and store associates, fostering a positive and productive work environment.
• Utilize data and analytics to drive informed decision-making processes.
• Take responsibility for the overall customer and employee experience within the store.
• Implement initiatives to enhance customer satisfaction and create a positive work environment for employees.
• Work in collaboration with peer supervisors and the store manager to execute and achieve retail store priorities.
• Facilitate effective store communication channels to ensure all team members are informed and aligned with organizational goals.
• Foster a culture of open communication and teamwork, promoting a cohesive and motivated store team.
• Cultivate strong and trust-based relationships with the store team, delivering feedback, setting goals, and celebrating achievements.
• Provide necessary resources for the store team to excel as a business, continually assess store needs, manage business expenses, and align with company strategies to deliver an exceptional retail experience.
• Nurture a growth-mindset employee experience and leverage business success to contribute positively to the local community.
• Other duties as assigned.

Benefits

• 100% paid health dental and vision
• Paid vacation time, sick leave, 40 hours volunteer paid time off
• Paid parental leave for birthing & non birthing parents
• Retail quarterly bonus program, profit share program and long-term compensation program
• 401k matching
• Employee discount and access to pro deals on most the products we sell
• NGEY (New Gear Every Year): a new ski or snowboard setup to use for the season
• Bike finance program and bike stipend
• Time together outside, volunteer activities, community events, ride days and annual retreat
• Flexible work schedules, remote work for eligible roles, and dog friendly offices
• Career pathing, leadership development, network development, training and performance feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed