Store Sales Manager

Mattress Firm • Woodinville, WA

3d

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, drives sales performance and key performance indicators across multiple store units, and supports the omni-channel experience. The role holds associates accountable for in-store merchandising execution and ensures teams put customers at the center of the experience. The manager creates an engaging environment for team members and coaches associates to strengthen their skills and performance while fostering a collaborative, motivated team.

The position includes onboarding and team-building, workforce management, talent development, and business operations. The manager builds understanding of team members’ motivations and aspirations, conducts check-ins with new hires, plans staffing levels, follows company policies and state regulations, and represents the company professionally. The manager also provides product and technical knowledge, analyzes reporting to identify coaching needs, manages store-level financial and operational goals, maintains inventory and merchandise flow, and executes merchandising, marketing, and customer-service standards.

The role requires standing or sitting for more than eight hours at a time and lifting, pushing, or pulling more than 50 pounds. Mattress Firm offers career growth opportunities, training and development, and a compensation range of $80,000 to $99,000 per year depending on qualifications and experience. Eligible roles may also receive discretionary bonus opportunities.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives across multiple store units.
• Achieve sales performance goals and drive related KPI results across multiple store units while supporting the omni-channel experience.
• Hold associates accountable for in-store merchandising execution and ensure customer-focused service.
• Coach and develop associates’ skills and performance, fostering a collaborative and motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and update a team bio book with insights about team members.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce activities, including store staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company brand professionally in internal and external interactions.
• Follow company procedures and documentation requirements for product transfers.
• Analyze company reporting to plan staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers as a subject matter expert.
• Analyze reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely store opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales processing policies for creating and executing customer invoices.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.
• Stand or sit for more than eight hours at a time.
• Lift, push, or pull more than 50 pounds.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Possible additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed