Store Sales Manager

Mattress Firm • Riverdale, GA

3d

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives while achieving sales performance goals across multiple store units. The role oversees in-store merchandising execution, selling programs, key performance indicators, and the omni-channel experience, ensuring teams put customers at the center and create an engaging environment for team members. The manager coaches and develops associates’ skills and performance to foster a collaborative, motivated team.

The position includes onboarding and building teams through one-on-one meetings, maintaining a team bio book, and conducting 30-, 60-, and 90-day check-ins with new team members. It also involves workforce management, policy and regulatory compliance, professional representation of the company, inventory transfer procedures, staffing analysis, and strategic planning.

The manager provides product and technical knowledge, identifies skill gaps for coaching, and oversees store business operations. This includes meeting financial targets; merchandising, marketing, and social media execution; opening and closing procedures; inventory and merchandise flow; cash handling and sales processing; and monitoring competitors. The role also involves store-level inventory counts and investigating discrepancies. Mattress Firm describes the role as offering career growth and development opportunities, uncapped commissions, and a range of benefits.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution, lead selling programs, drive related KPI results, and support the omni-channel experience.
• Keep the customer at the center of store operations and create an engaging environment for team members.
• Coach and develop associates’ skills and performance to foster a collaborative and motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book and conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including store staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company professionally in internal and external interactions.
• Follow company product-transfer procedures and ensure inventory documentation is accurate.
• Analyze company-provided reporting to determine staffing needs and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers and serve as a subject matter expert.
• Analyze reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage store stock inventory levels and review merchandise flow for accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies for proper creation and execution of customer invoices.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• On-demand pay
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed