Store Sales Manager

Mattress Firm • Layton, UT

2d

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, achieves sales performance goals, and holds associates accountable for in-store merchandising execution across multiple store units. The role leads selling programs, drives related KPI results, and supports the omnichannel experience. The manager keeps the customer at the center of store operations and creates an engaging environment for team members.

The Store Sales Manager coaches and develops associates’ skills and performance, builds a collaborative and motivated team, and oversees onboarding, workforce management, talent development, and business operations. Responsibilities include staffing, policy compliance, inventory and merchandise flow, sales execution, customer service, and achievement of store financial targets.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.
• Ability to plan strategically.

Responsibilities

• Lead company initiatives and sales performance goals across multiple store units, including accountability for in-store merchandising execution.
• Lead selling programs, drive related KPI results, and support the omnichannel experience.
• Create a customer-centered store experience and an engaging environment for team members.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
• Develop and maintain a team bio book, and conduct 30-, 60-, and 90-day check-ins with new team members.
• Manage workforce activities, including staffing schedules and reconciling punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and state regulations are followed.
• Represent the company brand professionally in internal and external interactions.
• Follow procedures for product transfers and ensure proper inventory documentation.
• Analyze company reporting to plan staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers, serving as a subject matter expert.
• Use company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely opening and closing procedures.
• Manage store stock inventory levels and review merchandise flow for accuracy.
• Follow cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure accurate customer invoicing.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services offered, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed