Store Sales Manager

Mattress Firm • Muncie, IN

7d • $60,000 - $73,000 • Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives and achieves sales performance goals across multiple store units. The role oversees in-store merchandising execution, selling programs, key performance indicators, and the omni-channel customer experience. The manager keeps customers at the center of the team’s work and creates an engaging environment for employees. As a coach, the manager develops associate skills and performance and fosters a collaborative, motivated team. The role may provide support to stores in Indianapolis, IN, and Marion, IN, as needed.

The manager supports onboarding and team building through individual meetings, team profiles, and 30-, 60-, and 90-day check-ins with new team members. The role also handles workforce management, staffing analysis, policy and regulatory compliance, talent development, store financial performance, merchandising, inventory, and business operations. The position requires the ability to stand or sit for more than eight hours at a time and lift, push, or pull more than 50 pounds.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work is required.
• Ability to stand or sit for more than eight hours at a time.
• Ability to lift, push, or pull more than 50 pounds.

Responsibilities

• Lead Mattress Firm’s vision and company initiatives and drive sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution, selling programs, KPI results, and support of the omni-channel experience.
• Keep customers at the center of store operations and create a compelling, engaging environment for team members.
• Coach associates, develop their skills and performance, and foster a collaborative, motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations; maintain a team bio book.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce activities, including store staffing schedules and reconciliation of punches, using Operations support and tools.
• Ensure compliance with company policies, appearance and functionality standards, and state regulations.
• Represent the company brand professionally in internal and external interactions.
• Follow company product-transfer procedures and maintain proper inventory documentation.
• Plan strategically; analyze company reporting to determine staffing needs and partner with leadership on staffing changes.
• Provide technical and product knowledge to associates and customers as a subject matter expert.
• Use company reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with Marketing to plan, implement, and monitor the assigned store’s social media strategy to build brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels and review merchandise flow for accurate stock.
• Follow cash-handling procedures, including payment acceptance and deposit processes.
• Follow sales-processing policies to ensure accurate creation and execution of customer invoices.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed