Store Operations Manager

Tractor Supply Company•Farmington, NM

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a customer-service orientation. The manager reinforces Legendary Service and Leading with Legendary behaviors, develops Team Members through A+ Coaching, and ensures that operational processes, standards, documentation, and required training are completed accurately and on time. The work is generally indoors in a favorable environment with moderate noise, though the role includes outdoor areas and may require working in adverse weather. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The position is non-sedentary and involves moving throughout the store and outdoor areas, operating store equipment, handling merchandise, and assisting customers.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform Team Member responsibilities.
Must have strong interpersonal skills and be able to resolve issues ethically and with minimal conflict.
Must excel in a fast-paced work environment.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Must occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to communicate effectively with Team Members and customers using written and verbal communication skills.
Must be able to process information and merchandise through the point-of-sale system.
Must be able to successfully complete required training and certifications.
Must be able to travel as required for district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including completion of the weekly checklist, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot/FOD presentation and signage, and ensure standards are consistently followed.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed/food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on appropriate policies and procedures.
Complete required training and certifications, including certification to dispense propane, and dispense propane.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Perform other duties as assigned.