Store Operations Manager

Tractor Supply Company•Holbrook, MA

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and working assigned schedules based on business needs. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The work is generally indoors in a moderately noisy environment, but includes outdoor lots and the possibility of working outdoors in adverse weather. The role is non-sedentary and requires moving throughout store and outdoor areas, handling merchandise, operating store equipment, and providing customer service. Travel and driving or operating a vehicle may be required in support of business or district needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver's license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to excel in a fast-paced work environment.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to operate required equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to successfully complete all required training and certifications, including training and certification to dispense propane.
Ability to perform duties with or without reasonable accommodation.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Move and transfer merchandise weighing up to 50 pounds and push or pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
Operate store equipment, process information and merchandise through the point-of-sale system, and complete required training and certifications, including propane dispensing.
Travel, drive, or operate a vehicle as required for business needs.