Mgr Store Operations

Liquor Stores USA•Anchorage, AK

8d•Onsite

About The Position

Brown Jug, a premium retailer of wine, beer, and spirits in Alaska, is seeking a results-driven, operations-focused Store Operations Manager. The role supports the Store Manager in operating a high-volume, multimillion-dollar retail business while maintaining exceptional customer service, operational excellence, and community responsibility. The manager focuses on inventory management, financial oversight, team development, retail program execution, and compliance with applicable regulations. The position is located at store #234, 1555 S Bragaw St, Anchorage, AK 99508. The Store Operations Manager maintains flexible availability, including at least one mid-shift ending at 7:00 or 8:00 pm each week, one evening shift every two weeks, and one opening shift each week. The role requires variable retail scheduling, including weekends, holidays, and evenings.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Flexible availability, including at least one weekly mid-shift ending at 7:00 or 8:00 pm, one evening shift every two weeks, and one opening shift per week.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Must remain alert and aware of safety protocols.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Ability to manage multiple priorities in a fast-paced environment.
Ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager on strategies to meet or exceed profitability goals.
Oversee inventory ordering, receiving, cycle counts, and shrink management.
Monitor compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales, labor costs, inventory, and loss prevention.
Adjust schedules to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure daily operations and corporate programs are executed effectively.
Monitor cleanliness, organization, and merchandising to meet brand standards.
Manage store communications, including promotions, events, and internal updates.
Drive visual and promotional program execution and assess outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure compliance with health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to protect employees and assets.
Uphold Company and Afognak Native Corporation policies, particularly those related to Social Responsibility.
Foster a collaborative, inclusive, performance-driven culture.
Coach, mentor, and develop team members through feedback and development plans.
Address performance issues through progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Promote high work standards, clear expectations, and timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and urgently.
Monitor customer feedback and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.